IMPORTANT INFORMATION T&C
PLEASE ENSURE YOU BRING A FORM OF ID WHEN YOU COME FOR YOUR TEST.
Please note we do not print out certificates. All companies accept electronic versions.
PCR TESTS - Please ensure you do not EAT, DRINK or SMOKE 30 minutes prior to your appointment. You may be asked to blow your nose before taking your test.
If a PCR test needs to be rerun this may incur extra timings and/or additional charges. If the laboratory refuse to rerun the sample already taken then a new test will have to be purchased. We do not accept any responsibility for loss of flights etc due to delays in results.
Once tests are delivered to lab we can not be held responsible for delays in processing times. Swab & Go is not held liable for the processing of the sample as this is through an external laboratory. E.G. Laboratory delays, or loss of sample.
Please understand that appointment times are limited and in high demand. When you book your appointment with us, you are holding a space on our calendar that is no longer available to our other customers. However, if you must cancel your appointment, we respectfully request at least 48 hours notice in order to allow another customer access to that appointment time.
Cancellations — 48 hours or more in advance will receive a 80% refund
Cancellations – 24 hours in advance will receive a 50% refund
Cancellations made within 24 hours will not receive a refund
All DAY 2 Tests are strictly non-refundable once the unique reference number has been issued. This is because the code is uploaded to the DHSC and is logged along with your details, so the test belongs to you. If your flight or travel arrangements change you can however change your booking to a different date.
The Mandatory Testing for Inbound Travel (Day 2 & Day 8) If you do not have the test, for any reason whatsoever (other than a failing on our part), the cost is non-refundable. Please note that if a positive test result is produced for a day 2 test the results will need to be sent for genomic sequencing in accordance with Public Health England requirements. By accepting these terms, you consent to this.
We are unable to cancel or refund remote testing e.g. ‘Virtual Test in a Box’ tests once they have been collected or dispatched and are therefore will be non-refundable.
Our antigen swab tests and PCR tests are used in order for you to be able to travel / work etc.
We do not offer on-site Covid tests in clinic for patients with current or recent symptoms. Please help us protect the clinic and its staff by not attending appointments if you have current symptoms, so that we can continue to be of service to you.
You will find a frequently asked questions section at the bottom of this page. If however you have a question and it is not answered there, please do get in touch.
To download an example Fit to Fly / travel Certificate, please click here. The certificate also details the test specification. Fit to Fly / travel Certificates will be with you within 15-30 minutes of your appointment.
No bookings will be taken over the phone or in the salon so please do not call to book. You must only book via our online booking system.
On the outcome of a POSITIVE antigen test you are required by law to go home and self isolate immediately following the government guidelines. You must request a PCR test from the NHS to confirm the diagnosis and to trigger track and trace. No fit to fly travel certificates will be given for those who have shown a POSITIVE test nor for family members either. No refunds will be given in this instance.
Note PCR tests are sent to a UK based lab for analysis. These results are generally available in 24 hours if you have your test by 4pm however this is not guaranteed. if they have an invalid result, they need to rerun the analysis which can cause a delay. We do not accept any responsibility for loss of flights or any further expenditure that occurs from this happening.
For same day appointments please contact us by email on firstname.lastname@example.org
What is coronavirus?
Coronaviruses are a large family of viruses which may cause illness in animals or humans. In humans, several coronaviruses are known to cause respiratory infections ranging from the common cold to more severe diseases such as Middle East Respiratory Syndrome (MERS) and Severe Acute Respiratory Syndrome (SARS). The most recently discovered coronavirus causes coronavirus disease COVID-19.
What is COVID-19 (coronavirus)?
COVID-19 is an infectious disease caused by the most recently discovered coronavirus. This new virus and disease were unknown before the outbreak began in Wuhan, China, in December 2019.
What are the symptoms of COVID-19?
The most common symptoms of COVID-19 are the recent onset of:
a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature); OR
a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual); OR
a loss of or change in sense of smell or taste
What is the Antigen Swab Test for?
The antigen swab test gives you a very reliable indicator of whether you have or have not currently got the virus. A positive result has a very high chance of confirming if you are carrying the covid-19 virus in sufficient quantities (viral load) to make you infectious. There is, of course, a margin for error in any test, but the margin is small.
What is the Antibody blood test for?
The antibody blood test gives you a very reliable indicator of whether you have been exposed to the virus by detecting certain antibodies in your blood. Please note; it is not yet fully known if an individual with a positive result showing the presence of IgG levels following being infected with COVID-19 will be protected, either fully or partially from future infection, or for how long the protective immunity may last.
Is there any treatment for COVID-19?
There is currently no specific treatment for COVID-19. Antibiotics do not help as they do not work against viruses. You can ease the symptoms at home until you recover by:
getting plenty of rest;
drinking water to keep yourself hydrated – you should drink enough to ensure your urine (pee) is a pale, clear colour;
use over-the-counter medications such as paracetamol to help with some of your symptoms. Make sure you follow the manufacturer’s instructions and do not exceed the recommended dose.
How can I help stop the spread of COVID-19?
You can help stop the spread by:
washing your hands frequently and thoroughly for 20 seconds throughout the day;
covering your coughs and sneezes with disposable tissues or into the crook of your elbow if you do not have tissues. Dispose of tissues in a rubbish bin and immediately wash your hands;
practising social distancing ensuring you keep 2metres (6feet) away from others at all times;
wear a face covering when appropriate
Should I wear a face covering?
You should use face coverings in particular circumstances - short periods in enclosed spaces where social distancing is not possible.
How long does the virus survive on surfaces?
The most important thing to know about coronavirus on surfaces is that they can easily be cleaned with common household disinfectants that will kill the virus. Studies have shown that the COVID-19 virus can survive for up to 72 hours on plastic and stainless steel, less than 4 hours on copper and less than 24 hours on cardboard.
As always clean your hands by washing with soap and water or with an alcohol-based hand rub and avoid touching your face.
Should I buy a home test kit or have the test done by a trained person?
Always have these tests done by a trained person. Especially the rapid antigen swab test as it would be difficult to perform then necessary action on yourself leading to potentially unsafe results. All of our tests are performed by a trained person to ensure the accuracy of results.